By using our website and services, you agree to the following Terms and Conditions. Please read them carefully.

 

1. Acceptance of Terms

By accessing or using our website and services, you agree to be bound by these Terms and Conditions, our Privacy Policy, and any additional terms and conditions that may apply to specific services or products.

 

2. Services Provided

Sumati International specializes in manufacturing, trading, importing, and exporting high-quality products including guest toiletries & amenities, housekeeping items, and promotional products. We offer customized solutions to meet the needs of the hospitality and healthcare industries.

 

3. Account Responsibility

You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account. Please notify us immediately of any unauthorized use of your account.

 

4. Orders and Payments

• Order Processing: All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order at our discretion.
• Pricing: Prices are subject to change without notice. We will notify you of any changes before processing your order.
• Payment Terms: Payment must be made through the methods specified on our website. All transactions are processed securely.
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5. Delivery and Shipping

• Delivery Time: We strive to deliver your order within the specified time frame. However, we are not responsible for delays caused by unforeseen circumstances.
• Shipping Costs: Shipping costs are calculated based on the delivery location and order size.

6. Returns and Refunds

• Money-Back Guarantee: If you are not satisfied with your purchase due to manufactring defects, you may request a refund within 2 days of receipt. The product must be returned in its original condition and packaging. For detailed instructions, please contact our customer service team.
• Exclusions: Custom or personalized items may not be eligible for return or refund. Please refer to our Return Policy for more information.
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7. Intellectual Property

All content on our website, including text, graphics, logos, and images, is the property of Sumati International and is protected by intellectual property laws. You may not use, reproduce, or distribute any content without our prior written consent.

 

8. Limitation of Liability

Sumati International is not liable for any indirect, incidental, or consequential damages arising from the use of our products or services. Our liability is limited to the maximum extent permitted by law.

 

9. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of Muzaffarpur,Bihar,India. Any disputes arising from these terms shall be resolved in the courts of Muzaffarpur,Bihar,India.

 

10. Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Any changes will be posted on this page, and your continued use of our website and services constitutes acceptance of the revised terms.

 

11. Contact Us

If you have any questions about these Terms and Conditions, please contact us at: support@sumatiglobal.com