At Sumati International, we prioritize customer satisfaction and work diligently to ensure you receive top-quality, customized products tailored to your needs. While we do not offer returns on customizable items, we have designed an exchange policy to accommodate certain situations.

 

1. Eligibility for Exchanges

• Custom Products: As all our products are customized to meet specific requirements, they are non-returnable. Exchanges are only available for products that carry the Sumati International brand name.
• Opening Evidence: For an exchange request to be processed, customers must provide an unboxing video and clear photographs as evidence to show that the product was received in faulty or damaged condition.
• Condition: The item must be unused and in its original packaging to qualify for an exchange.
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2. Exchange Process

• Step 1: Contact our support team via email at support@sumatiglobal.com within 48 hours of receiving the product. Include your order number, reason for exchange, and required opening video/photo proof.
• Step 2: Upon approval, we will arrange for the exchange, subject to product availability. In case an identical product is unavailable, we will offer a suitable alternative.
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3. Exchange Policy Exceptions

• Logistics Constraints: As logistics and shipping are not within our direct control, there are situations where an exchange may not be feasible. In such cases, we will do our best to provide a reasonable solution, but we cannot guarantee a resolution in every instance.
• Partial Compensation: In exceptional cases, where an exchange is impossible due to factors beyond our control, we may offer partial compensation, but this is evaluated on a case-by-case basis without guarantees.
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4. Important Notes

• No Returns: We do not accept returns for any customized or personalized products.
• Exchange Window: All exchange requests must be initiated within 48 hours of receiving the product.
• Quality Assurance: Each item undergoes strict quality checks before shipping, and we strive to resolve any issues related to product defects or damages due to shipping.
• Refer to Terms & Conditions: Please review our Terms & Conditions for full details.
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Sumati International ensures a transparent exchange process for branded and customized products, balancing customer satisfaction with the practical limitations of logistics.